Easy to work with

The development of long term relationships with our clients involves a set of targets and conduct that makes it easier for our clients to work with us. It is a client-oriented service culture.

 

This “easy to work with” culture starts with our sales department, which issues fast and clear quotes and advice or solutions when the specifications lead to questions.

 

The company has developed an organisation that can deliver orders quickly and on time, and communicates well on lead times.

 

In the event of internal non-conformities, the company’s transparency policy is not to request any waivers while there is still a possibility of repair or re-manufacture internally.

 

When waivers are requested, the presentation must be clear, fully documented and contain proposals for solutions or information to help in making the decision.

 

The company also takes into account the need to have clear accompanying documentation delivered with the parts.

 

Simplicity for our clients consists, whenever possible, in offering the delivery of a complete product and service package, especially for tensioning services.

 

As a rule, the company promotes:

- Proactiveness: everyone solves problems or proposes solutions at their own level

- Fluidity: immediate answers or the information on how long the answer will take

- Positive attitude: changes or differences in opinion either with clients or internally are considered constructively in order to find the best solution.